“Since starting the company in 1989, our goal has been to build a successful and stable telephone systems company with a first class reputation for customer service. The feedback we receive from our customers, combined with the high level of repeat business we get, confirms that Dataphone Communications continues to provide the highest standard of quality and service.” Chris Wilce, Managing Director

Our company

Dataphone Communications was established in 1989 and from day one, our aim has been to provide excellent customer service in telephone system installation and telephone system maintenance. The company grew steadily during the ‘90s to become a market leader in telephone systems and one of the most respected in its sector. With 20 years’ experience, we understand exactly what customers expect from their telephone system suppliers:

Personnel

Employing and retaining experienced, knowledgeable people is the key to providing customers with a consistent and dependable telephone system service. Many of our telephone system installation staff have worked for Dataphone Communications for over 10 years – in addition to working many more years within the telecoms industry - and this is not only testament to their own efficiency but also demonstrates their loyalty to Dataphone Communications and our customers.

Our customers

Dataphone Communications strives to create long-standing partnerships with our customers, who come from a wide range of business sectors - from government departments, charities and schools to manufacturing companies, solicitors and retail outlets. A significant number of customers have been relying on Dataphone communications for their telephone system installation and telephone system maintenance for over 10 years as a result of the cost-efficient, friendly and effective service provided.

Our solutions

By keeping at the forefront of technology and listening carefully to what our customers say, Dataphone Communications is well placed to provide appropriate, reliable and cost effective telephone systems solutions - whether it is new telephone system installations, maintenance and enhancement of existing systems or reducing telephone overheads. We offer solutions from leading manufacturers, such as Siemens, Shoretel, NEC, LG-Nortel and Avaya to ensure that we can offer our customers the latest in cutting edge telecom technology.

Our Commitment

Providing a high level of customer service in telephone system installation and telephone system maintenance is of paramount importance to us: we deliver what we promise to our customers, on time and within agreed budgets.

As an ISO9001 accredited company, our maintenance services are subject to regular audits: this ensures that faults on customers’ telephone systems are dealt with quickly and effectively.

Quality Control

Since 2002, we have been auditing our own telephone system installations to ensure consistent quality for our customers. The audits focus on a number of key customer service criteria, including:

● Quality of support provided by the installation team
● On-site engineering ability and professionalism
● Comprehensive customer training

We believe this is another measure of Dataphone Communication’s ability to deliver and maintain a high quality of service to our customers.

Financial Security

Dataphone Communications is a financially solid company with a top credit rating. The business has been running for 20 years - with over 19 years in the same business premises. We have grown steadily through organic growth to become a highly respected company that invests in staff, products and services for the long term.

Customer Satisfaction

This indicates how well suppliers’ products and services meet or exceed customer expectations. These expectations should be based on a supplier’s ability to ensure complete satisfaction - from the initial sale through to delivery, implementation and ongoing after sales service.

Dataphone Communications constantly assesses the services provided to our customers by carrying out regular surveys: we ask our customers to provide feedback about the products and services we have implemented for them and the quality of service they have received from our staff.

Many of our staff have worked elsewhere in the telecoms industry and often comment on how good it is to work for a company that goes to such lengths to ensure complete customer satisfaction.

Supporting Schools

Approved Partner status with NASBM (the National Association of School Business Management) places us in an excellent position to provide telecom support and guidance to both secondary and primary schools throughout England and Wales.

Always happy to be of service: what our staff say about Dataphone