Call centres are not just for large companies who have hundreds of operators. Your call centre could be distributed across various locations with five people involved, some of whom work part time, from home, or have other duties.

We talk about call centres with regards to how the call is handled and tracked once it comes into your organisation. It is imperative to make sure that calls are being handled in the best possible way to ensure great customer service and maximum efficiency from your staff. By providing the right systems, coupled with screen popping, where your customer records are brought up on screen as they call in, you can provide a much more efficient and more effective service to your customers.

Dataphone also offers call management software, which tracks calls through your organisation, allowing you to measure responsiveness and other key metrics you decide. When this is integrated with our call recording software Dataphone provides you with a complete call centre offering.