CALL RECORDING

Dataphone Call Recording systems make all the benefits of professional centralised call recording available and affordable to ALL organisations.


Do you often wish you could replay a telephone conversation? With Call Recording you can. It’s the most effective way of resolving disputes as it provides an accurate record of what was said by whom and when. It can also be used as evidence in court.


Dataphone Call Recording systems use the most powerful and easy to use software available and are packed with innovative new features to search, record, play and archive calls.


Call Recording is used by a wide range of organisations including FSA regulated organisations, call centres, IT support, solicitors, accountants, insolvency practitioners and more. Key uses and features include:


* Clarification of orders
* Dispute resolutions
* Monitoring customer service
* Staff training
* Monitoring of abusive and nuisance calls
* Anti-fraud surveillance
* Note-taking and dictation
* Evidence for court cases
* Recording meetings

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Staff comments

“Our customers tell me how pleased they are with the service we provide: they know that they can always get advice and support from our company.”
Karen Gundlash, Customer Services, working for Dataphone since 1996.

Staff comments

“Responding quickly to service requests and clearing faults is our priority, and the maintenance team is proud of the service it provides.”
Gregg Massey, Maintenance Manager, working for Dataphone since 2000

Staff Comments

Staff stay for many years at Dataphone and get to know their customers. This is one of the reasons why we retain our customers: they can be assured of a personable and consistent service.”
Fin Lawrence, working for 17 years with Dataphone