New telephone system installations

Dataphone Communications employs professional and experienced telephone system installation staff. Many of our staff have been employed by the company for over 10 years, which means that they get to know our customers: our customers really appreciate it when we can send out the same engineer to them year after year. Staff receive regular ongoing training from telephone system manufacturers and network providers, and their project management and installation work is subject to rigorous quality control checks to ensure that we continue to provide a first class telephone system service.

How a telephone system is installed is key to its operational success. Telephone system installations should be well planned and carried out competently, from the initial discussions through to the go live date: we make it our business to ensure that this happens on every Dataphone telephone system installation and this is borne out by the excellent feedback we get from our customers. A badly planned and rushed telephone system installation can result in a customer losing vital business due to loss or impairment of service.

Each telephone system installation is carefully planned around the needs of the customer to ensure that work carried out causes minimal disruption. Telephone systems are often programmed prior to site implementation, and Installation work is often undertaken during out of office periods and weekends to suit customers’ operational needs.

To make sure that customers get the very best from their new telephone systems, comprehensive on site training is provided and is also supported by tailored guidance notes.

We regularly receive compliments from customers praising the work of our installation staff. We often acquire customers who have had their telephone systems installed by other telecom companies and they have told us on many occasions just how dissatisfied they were with the service they had been given, and just how much better our service is: we know that customers hold the key to our success, which is why we provide excellent service.

“Danny was superb in our London store today – exceptionally helpful and superb at helping us understand what the options were to solve the issues we have been having with our phones” Bo Concept, Central London

Telephone system relocations

We appreciate that moving offices can be a stressful time for a business as there are so many different things to focus on. We have years of experience in relocating customers’ telephone systems, and understand the importance of business continuity. We carefully project manage each relocation to ensure that things go as smoothly as possible; this often entails setting up temporary systems or systems in parallel so that customers can continue working for as long as possible in their old premises before moving to new premises.

“I just wanted to formally record my thanks for Nicky’s efforts during the move of the Newport office. My colleagues were impressed with her attitude, professionalism and knowledge. I would be most grateful if you could pass on my thanks for her efforts” CAFCASS Cymru, Newport

Voice and data cabling:

We provide comprehensive voice and data cabling services. Whether a customer is relocating to new premises and needs to have completely new cabling infrastructure installed, or simply needs additional voice and data points installed onto an existing network, Dataphone Communications can be relied upon to carry out the work promptly, economically and professionally. To ensure that we deliver services on time, and on budget, we carry out site surveys prior to commencement of works.

“Great once again, I wish that all of my suppliers were as easy to deal with as yourselves!” Langdon School, East London