as easy to deal with as yourselves! Langdon School, London
Understanding Our Customers
Providing high quality customer service is a fundamental objective that we take very seriously, and continually strive to improve upon.
A company is only as good as the staff it employs, and at Dataphone we accurately match our staff’s talents and abilities to their work roles. When employing staff we ensure that they will bring added value to our company, and make sure that they share our core values of customer service and professionalism.
We recognise the importance of retaining staff and are proud of the fact that a quarter of our staff have worked for Dataphone for more than 10 years. This has been commented upon frequently by our customers, and it is one of the reasons why we develop such good customer relations: our customers like dealing with people they know and trust, as opposed to dealing with a different person each time.
Sales & Applications
Our team of experienced consultants is available to provide advice about new telephone systems and network applications. They have gained extensive knowledge from many years’ work in the telecom industry and know the importance of listening carefully to customers to ensure that new equipment meets their requirements and is within agreed budgets.
Our consultants can be contacted easily and are available to visit customers’ premises and to demonstrate equipment.
Customer Support
Good after sales service is crucial, and our customer service personnel provide efficient ongoing support to our customers. They are well trained, have excellent customer service skills, and form good relationships with our customers: our customers always know that there is someone to talk to at Dataphone.
customers: they are assured of a personable and
consistent service.” Fin Lawrence, 17 years with Dataphone
Telephone System Maintenance Support
In the event of maintenance issues, customers need to know that they will receive an effective and speedy response to calls for assistance. Our maintenance staff, who have an average of 15 years’ experience in the telecoms industry, respond promptly to service calls and ensure that telephone system faults are fixed as soon as possible. As an ISO9001 accredited company, our engineering processes are subject to regular audits which ensure that our maintenance staff provide a consistently high standard of service.
faults is our priority: our engineers are proud of the service they provide.” Gregg Massey, Maintenance Manager, working at Dataphone since 2000
Telephone System Enhancements & Peripherals
In the event of maintenance issues, customers need to know that they will receive an effective and speedy response to calls for assistance. Our maintenance staff, who have an average of 15 years’ experience in the telecoms industry, respond promptly to service calls and ensure that telephone system faults are fixed as soon as possible. As an ISO9001 accredited company, our engineering processes are subject to regular audits which ensure that our maintenance staff provide a consistently high standard of service.
provide: they know that they can always get advice and support
from our company.” Karen Gundlash, Customer Services, working for Dataphone since 1996.
Telephone System Installations
Every new telephone system installation is carefully project managed and implemented. We ensure that our customers have their telephone systems installed within agreed timescales and budgets, and that they are configured to meet their operational requirements.
Our experienced team of telephone system installation engineers work efficiently and are considerate to customer needs. They have a wealth of experience working in different types of premises, from listed buildings to multi-site installations.
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