DATAPHONE MAINTENANCE SUPPORTS A WIDE RANGE OF TELEPHONE SYSTEMS:
Dataphone provides telephone system maintenance cover for a range of telephone systems which includes Siemens, NEC, Avaya, Shoretel, Ascotel, Panasonic and Samsung. Click HERE to find your telephone system
WHY CHOOSE DATAPHONE MAINTENANCE?
Over 100 years of expertise:
If you add up the number of years our engineers have worked in the communications industry, this would total well over 100 years! This expertise results in our customers receiving an excellent service from our experienced and knowledgeable telephone maintenance engineers.
Faster repair times:
A combination of high levels of maintenance stock and effective service call planning means that disruption to customers’ businesses is kept to a minimum in the event of a system fault. During the last 5 years, we responded to 100% of major faults within our agreed Service Level Agreement response times.
Personable service:
Our engineers listen carefully to our customers’ needs, and over 95% of service calls are attended to by Dataphone’s own telephone maintenance engineers – as opposed to third party contractors or couriers.
Minimum Interruption and less down time:
Using the latest technology, we can repair many faults remotely, meaning that not only are telephone system faults repaired very quickly but there less interruption to your business.
Service Level for you:
Every customer’s needs are different which means we often need to provide levels of maintenance cover tailored to reflect individual operating requirements. Dataphone customers can choose the level of cover that best suits their business to ensure that they receive an appropriate service at all times.
Quality of service:
Our telephone maintenance processes are subject to regular internal and external audits as part of our ISO9001 accreditation. High levels of maintenance stock are held by Dataphone which means that faulty equipment on customer sites can be replaced very quickly. All requests for maintenance support are carefully planned and tracked to ensure that our customers receive a responsive and effective service at all times.
10 year guarantee:
Dataphone customers get the best return on their investment as we guarantee to maintain any telephone system sold by us for a minimum of 10 years. This ensures the life of your system won’t be limited by lack of support. In fact, we still provide maintenance support to customers who purchased their telephone systems in the early ‘90s!
DATAPHONE WORKS WITH:
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